This Privacy Policy explains how SATTVA CLINIC LLC, doing business as SATTVA Mental Wellness Clinic ("SATTVA," "we," "us," or "our"), collects, uses, shares, and protects information when you visit this website or submit an inquiry through it.
This policy covers information collected through this website. If you become a patient of SATTVA, the handling of your protected health information is governed separately by our HIPAA Notice of Privacy Practices.
1. Information we collect
Information you provide to us
When you complete the inquiry form on this website, we collect the information you choose to submit, which may include:
- Your full name
- Your email address
- Your phone number
- Your occupation (optional)
- The service or area of care you indicate you are interested in
- Any information you choose to write in the open message field
Please do not include detailed clinical, diagnostic, medication, or treatment information in the inquiry form. The form is a general intake channel and is not intended or configured as a secure, encrypted method of transmitting health information. If we need clinical details from you, we will request them through an appropriate secure channel after we make contact.
Information collected automatically
When you visit this website, certain information is collected automatically:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages viewed, time spent on pages, and the site or link that referred you
- Interactions recorded through cookies and similar technologies
2. Cookies and analytics
We use Google Analytics to understand how visitors find and use this website. Google Analytics sets cookies that collect information about your visit in aggregate form and reports it to us. We use this information to measure traffic and improve the site, not to identify you individually.
You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. You can also block or delete cookies through your browser settings, though some parts of the site may not function as intended.
This website is hosted on Webflow, which sets cookies necessary for the site to function and to process form submissions.
3. How we use your information
We use the information described above to:
- Respond to your inquiry and contact you about the care you are asking about
- Assess whether our services may be a fit for what you are seeking
- Schedule consultations and send appointment-related communications
- Send you educational or informational emails, where you have asked to receive them
- Understand how the website is used and improve its content and performance
- Comply with legal, regulatory, and professional obligations
- Protect the security and integrity of the website and prevent misuse
4. Email communications
We may use a third-party email platform such as Mailchimp to send informational or educational emails to people who have expressed interest in SATTVA. If you receive marketing emails from us, every message will include an unsubscribe link, and you may opt out at any time. Opting out of marketing emails does not stop direct replies to your inquiry or communications related to scheduled care.
Email platforms we use act as service providers and process your contact information on our behalf under their own terms and security commitments.
5. How we share information
We do not sell or rent your personal information, and we do not share it with third parties for their own advertising purposes. We may share information in the following limited circumstances:
- Service providers. Companies that host the website, process form submissions, provide analytics, deliver email, or support scheduling and practice operations, acting on our behalf and under contract.
- Professional advisors. Attorneys, accountants, and similar advisors bound by confidentiality obligations.
- Legal requirements. When required by law, subpoena, court order, or a lawful request from a government or regulatory authority.
- Safety. When we believe in good faith that disclosure is necessary to prevent serious harm to you or another person, or to protect our legal rights.
- Business transfer. In connection with a merger, acquisition, reorganization, or sale of assets, subject to the protections described in this policy.
6. Data retention
We retain website inquiry information for as long as needed to respond to you and for our legitimate business and recordkeeping purposes, and then delete or de-identify it. If you become a patient, clinical records are retained according to the retention periods required by Puerto Rico law and applicable professional standards, which differ from the periods described here.
7. How we protect information
We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted transmission of the website and access controls limiting who can view form submissions. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information sent to us through this website.
8. Your choices and rights
- You may ask us to access, correct, or delete the contact information you submitted through this website.
- You may unsubscribe from marketing emails at any time using the link in any such email.
- You may control cookies through your browser settings and opt out of Google Analytics as described above.
- Depending on where you live, you may have additional rights under applicable privacy laws. Contact us and we will respond in accordance with those laws.
If you are a SATTVA patient, your rights regarding your protected health information are described in our HIPAA Notice of Privacy Practices and are separate from the rights described here.
9. Children’s privacy
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted information to us, please contact us and we will delete it. Inquiries about care for a minor should be submitted by a parent or legal guardian.
10. Third-party links
This website may link to third-party websites or resources that we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Where your information is processed
SATTVA operates in the Commonwealth of Puerto Rico, United States. Information collected through this website is processed and stored in the United States by us and by our service providers.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be noted on this page. Your continued use of the website after an update constitutes acknowledgment of the revised policy.
13. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
SATTVA CLINIC LLC
1510 Ave Ponce de León STE #3
San Juan, Puerto Rico 00909-1726
Email: contact@sattvaclinic.com
Phone: 787-665-3438